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Frequently Asked Questions

FAQThank you for visiting Queen Bee Of Beverly Hills. Our priority is to provide an exciting and safe luxury shopping experience, as well as provide the elevated level of personal service that is synonymous with a luxury shopping experience. We are happy to address your questions and concerns. If you would like to speak to a Customer Care representative, please contact us through one of the following methods:

By E-mail: support@queenbeeofbeverlyhills.com

By Phone:(213)985-2597

By LiveChat:

Are the products on Queen Bee of Beverly Hills.com 100% authentic?
Yes, all of our designer handbags and accessories are 100% authentic and purchased directly from the designer house. We never purchase from a third party. All of our merchandise goes through a strict inspection process before being mailed to the customer. All orders include original dust cover and/or designer box, authenticity cards and tags. Please see more about our Authenticity Guarantee .

How are you able to sell authentic designer goods at a discounted price?
The owner of Queen Bee of Beverly Hills, has a passion for designer luxury handbags and accessories. After spending years curating her personal handbag collection. She developed relationships with contacts from the finest Italian designer houses. Through these relationships we are able to purchase merchandise at the best prices possible, which allows us to pass the discounted pricing on to you.

Will my purchase come with authenticity cards and tags?
Yes, all of our handbags and accessories include original dust cover and/or designer box, authenticity cards, controllato cards and/or tags.

How long have you been in business?
We have been providing authentic designer goods to our customers worldwide since 2002. For more information on our company please visit our About Us information page.

Do you ship overseas? Yes, we ship worldwide via USPS International, UPS, FedEx or DHL. Please see our International Shipping Policy.

What are your shipping charges(Shipping Rate)?
Standard: (Inside the U.S.)
(5-7 days) - FREE
Express: (Inside the U.S.)
(1-2 days) - $35.00
Overnight: (Inside the U.S.)
Standard International Regular
(6 - 10 days) - $48.95
Express International(2 - 4 days) $ 88.95

Will you ship to a APO/FPO box? Yes, we are happy to ship to APO/FPO boxes. Please see further details in our Shipping Policy.

What is your return policy? If you are not satisfied with your order for any reason, you may return it for a full refund within 30 days of receipt. Please see our full return policy.

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Is my transaction secure?

Every on-line transaction made within QueenBeeofBeverlyHills.com is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have taken every step possible to protect you.

Do you use a Secure Payment System?

Queen Bee of Beverly Hills uses secure payment systems and is fraud protected by means of the most enhanced information control and protection methods existing.

QueenBeeofBeverlyHills.com is a Verified by Visa Participating Merchant. This unique service from Visa gives you added safety when you buy online. Learn more by clicking on "Verified by Visa" Logo below. Queen Bee of Beverly Hills is also Verified PayPal Merchant. which indicates the we have passed all PayPal security checks. This offers customers increased security, to use PayPal as a payment method.